One-Year Handbag Warranty

At eSoukk, we stand behind the quality of our premium handbags. Selected handbags purchased from eSoukk are covered by a one-year limited warranty against manufacturing defects under normal use.

This one-year limited warranty applies to all handbags & Travel Bags only subject to applicable conditions and exclusions, and begins from the original date of purchase (proof of purchase required).

Should you encounter any manufacturing defects within this timeframe, we will replace the item at no cost with an identical or comparable product. We apologize for any inconvenience caused. Please note that defective handbags and small leather goods will not be returned to the customer. The customer is responsible for any associated reshipping or shipping costs for the defective product to reach us for repair or replacement.

To initiate a warranty claim, please contact our customer service via email at info@esoukk.ae during our hours of operation (8 am to 8 pm EST, Monday - Friday). Please include the following information in your email:

1. The style and Order number (as found on your receipt)
2. Clear photos of the item, clearly showing the issue
3. A copy of your proof of purchase (original receipt, packing slip, or credit card statement)

Over time, the leather may develop a patina and darken due to skin oils and exposure to direct sunlight. This natural process enhances the handbag or small leather item's appearance. Variations in color and texture are cherished characteristics of beautifully tanned leather and natural stones.